Refund policy

We have a 5 -day return policy, which means you have 5 days after receiving your item to request a return.Β 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Return an Item:

  1. Package the item securely lets try to prevent any damage during shipping.
  2. Include your order number inside the package to help us quickly identify and process your return.
  3. Send the item to the following address:
    Egypt , Cairo
    Madinty , group 13 , building 27, apartment 52Β 

REFUND PROCESS

  • Once we receive the returned item, we will process your refund.
  • Refunds will be credited to your original payment method within 14 days of receiving the item.

Please note that the item must be returned in its original condition. We recommend using aΒ trackable shipping method to ensure your return reaches us safely.

If you have any questions or need assistance, feel free to contact our customer service team at info@sudanstudios.com
Please note that the return shipping costs are non-refundable.
Thank you for being a part of our community. We can’t wait to assist you again soon.